Shipping Information

All orders are processed and shipped from our facility in Bellingham WA. Orders are shipped same day (by 3pm PST) or next day of receiving your payment. Orders are not processed or shipped on Saturday or Sunday. In the event of delays, every effort will be made to contact you by email. If the delay is due to backorder, you will receive notice by email and be given the choice to remain on backorder, substitute to another item, or cancel your order. An email is sent to confirm that your order has been received and is being processed.

USPS Shipping - Domestic

For only $5 your entire order ships using USPS First Class Mail | 5-7 business days Saturday included.

FedEx 2Day Shipping - Domestic

Need it fast? We'll get it to you in 2 days for just $10. Your order will ship using FedEx 2Day service (2 business days with Saturday delivery). Saturday delivery is not available to extended service areas. For an explanation of FedEx Express Freight service areas and delivery commitment times, see Express Freight Delivery Commitments. To check on the service area for your shipment, use the Service Area Locator or call 1.800.332.0807. Larger Domestic orders (in excess of 3-4 kits) will be sent USPS Priority due to limitations on size of FedEx Express shipments and may take one extra day for delivery.

International Express Flat Rate

For an incredibly low rate of $15 plus we pay duties & taxes any size order gets to you in 1-3 days! Delivery to major cities in Canada and Mexico typically take 1 business day. Major cities in Europe and Asia typically take 2 business days. Promo excludes outlying areas. 1-3 day delivery is an estimate and not a guarantee.

Backorder Shipments - Domestic

By default any items that are in stock will be shipped using the original shipping method. Any items on backorder will be ship on a second shipment with the method of our choosing. This second shipment will be held until ALL backordered items return to stock. If a customer would like to have an additional shipment when one of the backordered items returns to stock they will be charged this shipping cost. Contact us via our ticketing system if you would like to arrange an additional shipment or upgrade the backorder shipping method.

Backorder Shipments - International

If an international shipment contains a backordered item the order will be held until it can be shipped in its entirety. There are no exceptions to this policy.

Shipping to PO Boxes

UPS and FedEx will not deliver to PO Boxes. Orders shipped to a PO Box will be sent USPS First Class (Standard) or USPS Priority (Expedited).

Calculate Shipping

To calculate shipping cost and transit time, simply add the desired items to your cart and use the shipping quote tool. 

*Weekends and Holidays not included in shipping times. Puerto Rico, US Virgin Islands, American Samoa, Guam, and other US Outlying Territories ship via USPS First Class or USPS Priority Mail only.

Additional Postage Charge

All shipments are prepaid by us.

Typical Domestic Transit Times

USPS 5-7 business days with Delivery Confirmation
FedEx 2Day 2 business days (Mon-Fri) with Full Visibility Tracking (Alaska/Hawaii may be delayed)
Overnight Next business day (cut off 3pm PST) with Full Visibility Tracking

Typical International Transit Times

FedEx International 1-2 business days with Tracking

Tracking Information

Expected delivery dates provided by USPS are an estimate only. The expected delivery date is not a guarantee. The only guaranteed services are FedEx Overnight and 2Day (excluding some outlying areas in Alaska and Hawaii).

Optional Shipping Insurance

While some shipments may have included insurance from the carrier, most will only cover a small or fixed portion of the contents value, and claims can take weeks to settle. Many claims are even denied after weeks of deliberation and you are left with nothing.

For a small additional charge at checkout your package can be fully insured. If your package is ever lost, or damaged we will ship you a replacement right away. If you do not purchase insurance, you will be required to submit your own claim to the service provider and manage all the communication on your own.

Below you will find a table with the standard insurance prices based on total order value:

Less than $50 $1.00
Greater than $50 but less than $150 $2.00
Greater than $150 but less than $250 $2.50
Greater than $250 but less than $500 $3.00
Greater than $500 $4.00

Damaged / Lost Shipments

Although it is very unlikely that your package will get damaged or lost in transit, there are no guarantees it won't happen to you. We recommend purchasing the additional insurance to be on the safe side and not deal with delays getting your replacement package. See above for an explanation of how our optional shipping insurance works. Before you file a lost package claim, please be sure to allow ample time for late delivery. Packages do sometime get delayed due to the weather, busy shipping periods, etc. If you still have not received your package after a reasonable wait (a week or so after expected delivery), please contact customer service.

Delayed in Transit

In rare occasions a package will stop moving in transit. This does not necessarily mean it is lost. After 7 days from the shipment date we can file an inquiry with the carrier to get more information. In many of these cases the tracking doesn't update and the package is delivered within 7-14 days. If after 14 days the package still hasn't been delivered we will send a replacement package right away.

Incorrect Items

If you receive an incorrect item please contact us via phone (360) 543-5700 or by filling out the contact form on our Contacts page. We will make sure the correct item gets shipped out right away along with a return label for the incorrect item to ship back to us.

Missing Items

If your shipment is missing an item please contact us via phone (360) 543-5700 or fill out the form on our Contacts page. We will make sure the correct item gets shipped out right away at no cost to you.

2019 USPS Postal Holidays - We do not ship USPS on these days

  • Tuesday, January 1 – New Year’s Day
  • Monday, January 21 – Martin Luther King, Jr. birthday
  • Monday, February 18 – Washington's Birthday
  • Monday, May 27 – Memorial Day
  • Thursday, July 4 – Independence Day
  • Monday, September 2 – Labor Day
  • Monday, October 14 – Columbus Day
  • Monday, November 11 – Veterans’ Day (observed)
  • Thursday, November 28 – Thanksgiving Day
  • Wednesday, December 25– Christmas Day

2019 FedEx Holidays - We do not ship FedEx on these days

  • Monday, January 1 – New Year’s Day
  • Monday, May 27 – Memorial Day
  • Thursday, July 4 – Independence Day
  • Monday, September 2 – Labor Day
  • Thursday, November 28 – Thanksgiving Day
  • Wednesday, December 25 – Christmas Day