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Shipping Information

*Important information regarding shipping times and guarantees

Due to the increase in U.S. e-commerce and other effects of the pandemic throughout the world, shipping service times and money-back guarantees have been suspended by all carriers. Delays are possible for FedEx and USPS pickups and deliveries across the U.S. at this time. Scanning and tracking information may also be delayed. These potential service disruptions may result in different levels of impact depending on the geographic area. All dates provided are estimates by the shipping provider and are not refundable at this time.

All orders are processed and shipped from our facility in Bellingham WA. Orders are shipped the same day (by 12 pm PST) or the next day after receiving your payment. Orders are not processed or shipped on Saturday or Sunday. In the event of a processing delay on our part, every effort will be made to contact you by email. If the delay is due to backorder, you will receive notice by email and be given the choice to remain on backorder, substitute another item, or cancel your order. An email is sent to confirm that your order has been received and is being processed.

FREE 2Day - *Orders $150 or More

Your qualifying order will ship using FedEx 2Day Express service. Saturday delivery is not available to extended service areas. *EXCLUDES International Orders. Shipments to PR will ship USPS Priority.

$5 First Class - Domestic

For only $5, all orders $100 or less ship using USPS First Class Mail | *5-7 business days Saturday included.

$10 Express - Orders $100-$149

Orders that do not qualify for free shipping will still ship FedEx 2Day. Saturday delivery is not available to extended service areas. *EXCLUDES International Orders. Shipments to PR will ship USPS Priority.

$20 Express - International

For an incredibly low price of $20 your order will ship FedEx International Express. We do all the paperwork and pay the taxes & duties for you. There are no surprise or hidden fees! Your order will be delivered in *1-3 days! Delivery to major cities in Canada and Mexico typically takes *one business day. Major cities in Europe and Asia typically take *2 business days. *1-3 day delivery is an estimate and not a guarantee. International shipments delivered to remote and less-accessible locations are assessed as an Out-of-Delivery-Area Surcharge. Please contact us for a rate quote if you are located in one of these areas. If you place your order without contacting us, we will hold your order and email you the surcharge amount.

Backorders

Your entire order will be held by default if your order contains backordered items. Once all items are in stock, your order will be processed, and you will receive a shipping notification email along with a tracking number. To estimate when your order will ship, you can find the due in-stock date next to the price or the select options dropdown area on the backordered items product page.

Our Split Shipment Service is available for only $5 at checkout if you want the in-stock items shipped immediately. If you would rather cancel the backordered items, we can issue a refund and release your order for shipping right away. Please contact us for this option.

All orders are charged at the time of purchase regardless of the shipping status.

Shipping to PO Boxes

FedEx will not deliver to most PO Boxes. Orders shipped to a PO Box will be sent USPS First Class (Standard) or USPS Priority (Expedited).

Additional Postage Charge

All shipments are prepaid by us.

Typical Domestic Transit Times

USPS *5-7 business days with Delivery Confirmation
FedEx Express *2-5 business days (Mon-Fri) with Full Visibility Tracking (Alaska/Hawaii may be delayed)

Typical International Transit Times

FedEx International *1-2 business days with Tracking

Weekends and Holidays are not included in shipping times. Puerto Rico, US Virgin Islands, American Samoa, Guam, and other US Outlying Territories ship only via USPS First Class or USPS Priority Mail.

Tracking Information

Expected delivery dates provided by USPS are an estimate only. The expected delivery date is not a guarantee. The only guaranteed services are FedEx Overnight and 2Day (excluding some outlying areas in Alaska and Hawaii).

Optional Shipping Insurance

While some shipments may have included insurance from the carrier, most will only cover a small or fixed portion of the value of the contents, and claims can take weeks to settle. After weeks of deliberation, many claims are denied, and you are left with nothing.

For a small additional charge at checkout, your package can be fully insured. If your package is lost or damaged, we will ship you a replacement immediately. If you do not purchase insurance, you will be required to submit your own claim to the service provider and manage all the communication on your own.

Below, you will find a table with the standard insurance prices based on total order value:

Less than $50 $1.00
Greater than $50 but less than $100 $1.50
Greater than $100 but less than $200 $2.00
Greater than $200 but less than $300 $2.50
Greater than $300 but less than $400 $3.00
Greater than $400 but less than $500 $3.50
Greater than $500 but less than $600 $4.00
Greater than $600 $5.00

Damaged / Lost Shipments

Although it is very unlikely that your package will get damaged or lost in transit, there are no guarantees it won't happen to you. We recommend purchasing the additional insurance to be on the safe side and not deal with delays getting your replacement package. See above for an explanation of how our optional shipping insurance works. Before you file a lost package claim, please be sure to allow ample time for late delivery. Packages do sometimes get delayed due to the weather, busy shipping periods, etc. If you still have not received your package after a reasonable wait (a week or so after expected delivery), please contact customer service.

Delayed in Transit

On rare occasions, a package will stop moving in transit. This does not necessarily mean it is lost. After seven days from the shipment date, we can file an inquiry with the carrier to get more information. In many of these cases, the tracking doesn't update, and the package is delivered within 7-14 days. If after 14 days the package still hasn't been delivered, we will send a replacement package right away.

Incorrect Items

If you receive an incorrect item please contact us via phone (360) 543-5700 or by creating a ticket on our Support Center page. We will make sure the correct item gets shipped out right away, along with a return label for the incorrect item to ship back to us.

Missing Items

If your shipment is missing an item please contact us via phone (360) 543-5700 or by creating a ticket on our Support Center page. We will make sure the correct item gets shipped out right away at no cost to you.

2022 USPS Postal Holidays - We do not ship USPS on these days

  • Monday, January 17 – Martin Luther King, Jr. birthday
  • Monday, February 21 – Washington's Birthday
  • Monday, May 30 – Memorial Day
  • Monday, June 20 – Juneteenth (observed)
  • Monday, July 4 – Independence Day
  • Monday, September 5 – Labor Day
  • Monday, October 10 – Columbus Day
  • Friday, November 11 – Veterans’ Day
  • Thursday, November 24 – Thanksgiving Day
  • Monday, December 26– Christmas Day (observed)

2022 FedEx Holidays - We do not ship FedEx on these days

  • Monday, May 30 – Memorial Day
  • Monday, July 4 – Independence Day
  • Monday, September 5 – Labor Day
  • Thursday, November 24 – Thanksgiving Day
  • Monday, December 26 – Christmas Day
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