Return a Product

CREATING A RETURN TICKET
INSTRUCTIONS FOR HOW TO CREATE A HELP DESK TICKET



CREATE A TICKET: Click the button directly below this step to start the process of creating your return ticket. Enter all of the necessary information.

SELECT DEPARTMENT: In order to most efficiently handle your return - select RETURN for the department.

INPUT ORDER NUMBER: Enter the order number that contains the item you are returning. If you do not know your order number leave this field blank. If you are returning multiple items from various orders include all order numbers separated with a comma.

RETURN RMA PROCEDURE
RETURN PRODUCT AS INSTRUCTED BY VLEDS STAFF



RETURN PRODUCT: If the staff member requests that you send the product back to VLEDS they will instruct you where and how to send the product back to us. Remember to write the RMA number they provide you on the outside of the package as shown below so that you can track updates with your return. Shipping to VLEDS is at the expense of the buyer. There are no exclusions to this policy. All international shipments are tested before leaving our facility.

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30 DAY PRODUCT RETURN INSTRUCTIONS

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COMMONLY ASKED QUESTIONS:


How long do I have to return my product?

You have 30 days from receiving your product to make an exchange or return.

Is there a restocking fee on an unopened product?

All like-new returns without an exchange are subject to a 15% restocking fee. As an alternative we can return the product to store credit and waive the restocking fee.

What is the restocking fee for something that has been used or damaged during installation?

All exchanges or returns on items that are no longer in like-new condition (used or damaged) are subject to a 50% restocking fee.

If I bought something during a sale and return it do I get the sale price on the exchanged item?

You will NOT get the sale price on an exchanged item. The only exception to this policy is if within 7 business days of receiving the product you find that it does not fit your vehicle we will process an exchange and honor the sale price on the replacement item.

Will my refund include the original shipping charges?

Since the original shipping charges were paid to the shipping company (USPS, UPS, FedEx) they are not refundable.

Do I have to pay return shipping on an exchange?

Shipping to VLEDS is at the expense of the buyer. There are no exclusions to this policy.

What if the product won't work on my car?

If our product will not work or is incompatible with your car for whatever reason we will NOT charge a restocking fee.

What if I don't want to pay a restocking fee?

You must exchange the product for another product to not be charged the restocking fee. Please see our exchange page for details on exchanging products.

How long will the refund process take once VLEDS receives my item(s)?

Please allow 1-2 business days for us to process your refund once we receive it. Once it has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account.

I received an email that my refund was processed - why isn't it in my account?

Once a refund has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account. There is nothing we can do to speed up the refund applying to your account - the banks control this delay. There is no need to call to check on the status of the refund if you have received the confirmation email. If you do not receive the refund to your account after 5 business days please contact us as there may be an issue.


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