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Return a Product

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RETURN
EXCHANGE

PLEASE FILL OUT THE RETURN FORM BELOW

 

 

-RETURN/EXCHANGE POLICY

Returns

You have 60 days from the original receipt date to return any new, unused items for a refund. If an item has been heavily used or damaged, the product will not be eligible for return or a refund. Before installing any products, verify fitment to ensure that items are not damaged during installation in a vehicle that they don't fit in.

Exchanges

If you need to exchange an item, place a new order for the correct item and return the original using our standard return process, as stated in the previous paragraph. Exchanges are treated as a return; there is no need to wait for the return to be completed before placing a new order. Once we receive your returned product, we will refund your original purchase minus the shipping fee.

Return shipping costs

The customer is responsible for all return shipping costs. There are no exclusions to this policy. For your convenience, a pre-paid return label is available for purchase. A link will be provided in your RMA email. Packages with insufficient postage will be refused. We will email you a return label if we made a mistake.


 

COMMONLY ASKED
questions

GENERAL RETURNS

 
q: How long do I have to return my product?

You have up to 60 days from receiving your product to make an exchange or return. See details above.

 
q: Is there a restocking fee on an unopened product return?

There is no restock fee to return a product. Products must be new/unused and in the original packaging.

 
q: Can I return something that has been used or damaged during the installation?

If an item has been heavily used or damaged, the product is not eligible for return or a refund.

 
q: If I bought something during a sale and returned it, do I get the sale price on the new item?

You will not get the sale price on any new replacement purchases. The only exception to this policy is if you find that it does not fit your vehicle within seven business days of receiving the product, we will offer a refund and honor the sale price on the replacement item.

 

REFUNDS

 
q: How long will the refund process take once VLEDS receives my item(s)?

Please allow 1-2 business days for us to process your refund once we receive it. Once it has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account.

 
q: I received an email that my refund was processed - why isn't it in my account?

Once a refund has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account. There is nothing we can do to speed up the refund applying to your account - the banks control this delay. There is no need to call to check on the status of the refund if you have received the confirmation email. If you do not receive the refund to your account after five business days, please contact us, as there may be an issue.

 
q: I forgot to send my item back within the 60-day period. Can I still get a refund?

If your return is received past the 60-day RMA period you will get a store credit.

 

SHIPPING CHARGES

 
q: Will my refund include the original shipping charges?

Since the original shipping charges were paid to the shipping company (USPS, UPS, FedEx) they are not refundable.

 
q: Do I have to pay return shipping on an exchange?

The customer is responsible for all return shipping costs. For your convenience, a pre-paid return label is available for purchase. Packages with insufficient postage will be refused.

 
 

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