General 1 Year Warranty LED Information
1 Year WarrantyMost of our products are covered by a 1 year warranty. If your defective product fails within this period follow the instructions below.
Step by Step Warranty Return Instructions
Step 1 - Verify that the product is defective (if product is a kit verify which component is defective)
It is sometimes helpful to test the product outside of the vehicle. Wires from a standard 12V battery can be attached to most products to verify operation. If the product is part of a pair and one side is still functioning, switch the suspected defective product to the fully operational side. If the product is part of a kit like a LED headlight kit, switch components one at a time to the operational side to verify which component has failed.
Step 2 - Completely fill out the return form and select "Defective" in the "Reason for Return" section
This step is critical. All warranty claims must select "Defective" in order to be processed properly.
Optional Step 3 - If you would like us to ship out a replacement right away simply order the single part(s) directly from our website
Place the new order number in the "New Order#" field on the return form. This ensures that we credit your account properly. We will issue a full refund of the purchase price plus the cost of shipping (First Class only) to your account upon our receipt of the defective product.
Step 4 - Package and ship the product back to us with the printed return form
Do not package the product in a standard envelope. Shipping to VLEDS is at the expense of the buyer but we will cover the shipping cost back to you.
130 W. Axton Rd Ste 2
Bellingham, WA 98226
EXAMPLE RETURN FORM:
Commonly Asked Questions:
How long is the warranty on my product?
Our standard warranty period is one year from the purchase date. The product must be shipped back to us within the warranty period to qualify for a replacement. Defective items may be returned for a same-item exchange only.
Do I have to pay return shipping on my defective product?
Shipping to VLEDS is at the expense of the buyer but we will cover the shipping cost back to you. There are no exclusions to this policy. All international shipments are tested before leaving our facility.
How do I know if my product is defective?
Please test all products prior to installation. Click the product warranty pages above for common problems. Any modifications or damage to the product by the customer will void all warranties.
What if my product is NOT defective?
All non-defective returns are subject to a 15% restocking fee. In the event a non-defective product is received we will issue your refund less 15% of the original purchase price. Please see our return and exchange pages for details on returning non-defective products.
What is the fastest way to get a replacement?
If you urgently need a replacement simply order the part(s) directly from our website. We will issue a full refund of the purchase price plus the cost of shipping (first class only) to your account upon our receipt of the defective product.
What if I don't want to pay for a replacement upfront?
Send back the defective item(s) with your completed return form and we will send out the new replacements upon receipt. If the item(s) is no longer available we will issue a refund at the original purchase price.
Where do I ship my defective product? Do I need an RMA number?
You do NOT need an RMA number. If you do not have the original package, please send in a new padded mailer (postage is required) to:
130 W Axton Rd Suite 2
Bellingham WA 98226
Please print the following return form and include it with your package.
IMORTANT! Do Not send your return in a standard white envelope! USPS machines letters and envelopes which may damage the product or force it out of the envelope.
If it has been more than 1 year and you feel your case is an exception to our policy, please explain so that we can review the validity of your claim.
VLEDS cannot be held liable for any damage caused to your vehicle when installing the product.